Contact us
For help with Echo Storybooks, email enzlpcp1@gmail.com. Please include the device model, operating-system version, App version, book title, page number, and a short description. Do not email a child’s voice recording or legal name.
Restore or manage a purchase
Open Settings in the App and select Restore Purchases or Manage Subscription. App Store subscriptions can also be managed from the Apple account’s Subscriptions screen. We cannot directly change App Store billing or issue a store refund.
Microphone or speech recognition
Listening mode works without microphone access. Read-aloud mode needs microphone and speech-recognition permission. If permission was denied, open the device Settings, find Echo Storybooks, and enable the relevant access.
Downloads and offline use
Connect to the internet before opening a new or updated book. Content already downloaded may be available offline. If a download stops, reconnect and open the book again.
Local data and deletion
No App account is created. The child profile, reading progress, and settings are stored on the device. They can be removed by deleting the App and, where offered by the device, deleting its stored data. Store purchase history remains controlled by Apple or Google. For a privacy request concerning information reasonably linked to the App, email us with the subject “Privacy Request.” Do not include unnecessary information about a child.